ATM out of order

News – Telstra network outage

Just recently, a Telstra outage left bank and retail customers across Australia stranded at ATMs and checkouts that some had to process payments manually including accepting cash only.

Cash only board sign

A twitter post from @dobes

Among the businesses affected by the network breakdown were Woolworths supermarkets and Caltex service stations. Others adversely affected by the said outage were St George Bank, Coles, Westpac, NAB, ANZ, Big W, BWS and Dan Murphy’s.

The telco giant has even confirmed in a statement, that they are “currently investigating an issue affecting services, including EFTPOS and access to ATMS, for a number of enterprise customers nationally. We’re sorry for any issues caused and will provide an update when we know more.”

This has raised various sentiments from netizens.

Tl; dr;

On Thursday afternoon, numerous EFTPOS transactions at major retailers have been affected by a Telstra outage affecting businesses such as Woolworths and Caltex.

The outage meant that some payment methods are offline.

Earlier on Thursday, the Commonwealth Bank said it had been “impacted by an issue” with a telecommunications provider. CBA added it was affecting ATMs, EFTPOS and some in-branch services, but NetBank and the CommBank app were still functioning.

Shortly before 7 pm, Telstra provided an update saying most of its services had been restored.

Telstra’s Network Outage

Telstra's truck with employee

Source: itnews

On Thursday, a Telstra outage hit ATMs and EFTPOS machines across Australia with problems begun at around 3 pm.

Directly affecting the big four banks, namely NAB, ANZ, Commonwealth and Westpac including Bendigo and Adelaide Bank.

The cause of the outage is Telstra’s COIN network (an industry hub), that moves EFTPOS, ATM and bank payments is down.

At about 4 pm on same day, Commonwealth Bank announced the issue saying:

“We are impacted by an issue with one of our telco providers. It’s affecting some of our services. CommBank app and NetBank are up.

“There are issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto CommSec.”

But by 9 pm it said:

“Services have returned to normal including our ATMs. We apologise and thank you for your patience today as we worked to restore services.”

It also affected Caltex service stations and Woolworths stores.

For Caltex they tweeted:

Caltex tweet

While the supermarket giant, Woolworths said:

Woolworth tweet

Some netizens also reported EFTPOS outages at McDonalds.

Tweet about McDonald

Shortly before 7 pm, Telstra provided an update saying most of its services had been restored.

Telstra tweet

Summary

A Telstra outage has affected payments across banks, retailers, and ATM across Australia. The issue directly affected the big four banks, namely NAB, ANZ, Commonwealth and Westpac as well asBendigo and Adelaide Bank. It also affected Woolworths supermarkets and Caltex service stations.

A Telstra spokesman said:

“We are currently investigating an issue affecting data services, including EFTPOS and access to ATMS, for a number of enterprise customers nationally. Many of our services are starting to restore. We’re sorry for any issues caused and will provide an update when we know more.”

The Commonwealth Bank announced the issue earlier and later at 9pm said the services have returned to normal.

Shortly before 7 pm, Telstra provided an update saying most of its services had been restored.

By Tuan Nguyen

Leave a Reply

Your email address will not be published. Required fields are marked *